Holiday flying

The holidays are a peak travel time for the airlines, so knowing your rights as a passenger can help ensure a more satisfactory travel experience.

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Former realtor Kate Hanni is the founder and president of the Napa-based Coalition for an Airline Passengers Bill of Rights. Her Organization maintains a tool-free telephone number for travelers to report standings and other problems, which she says are promptly verified and compiled into a national database.

Flyersrights Hotline: 877-FLYERS6 (877-359-3776)

The Coalition has also prepared a  Stranded Flyer's Survival Guide with a combination of practical and somewhat tongue-in-cheek items to use if you should happen to wind up on a grounded plane.

The New York state legislature was the first in the country to adopt a flyers bill of rights in August, 2007. But the measure was struck down by the U.S. Court of Appeals which ruled it interferred with federal regulatory authority over the airlines.

Northern California representative Mike Thompson has been a leader in the effort to win Congressional passage of a nationwide airline Passengers Bill of Rights. You can read the draft bill here.