At first nobody moved  or seemed alarmed. But then the "pop-pop-pop-pop-pop" of gunfire convinced them to move to safety. 

"My daughter and I ran about 10 to 15 feet, when a man said 'You need to get down. You need to get down.'"

The stranger shielded her and her daughter with his body. And they remained unscathed by the torrent of gunfire.

"I was the victim's services coordinator at the Santa Rosa police department until 2009," Reyes says. "That experience helped me process what was happening, and to remain somewhat calm when people were panicking."

Listen to our conversation with Reyes below.

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